605-215-0733
Over the Phone
Our veterinary support staff is on duty to answer questions and direct your phone calls. The receptionists will assess your concerns and help you determine whether your pet requires immediate medical attention. Our staff is ready and willing to help.
We also provide information regarding our current examination fees and payment policies.
Initial Triage
It is important to assess each emergency upon presentation to determine potentially life-threatening problems that require immediate medical intervention. Upon arrival, your pet will be examined by a trained veterinary nurse. If any part of the initial history or physical exam suggests a serious problem, the nurse may ask permission to take your pet to our treatment area for a more thorough assessment of vital signs and examination by the doctor. After examining your pet, the veterinarian will discuss with you your pet's medical status and quickly address options for immediate medical intervention. Approximate cost and prognosis will be discussed to help you make an informed decision regarding your pet's emergency care.
Waiting to be seen
Once at our office, if your pet is found to be in stable condition, ou may be asked to wait in an exam room or the reception area and a veterinarian will be with you as soon as possible to examine our pet and discuss treatment options.
Please remember that our hospital frequently treats critical animals that require life-saving intervention. We do our best to keep wait times to a minimum while still providing quality care. We ask for your patience during these wait periods as we assist critical animals and their families. You and your pet are very important to us and we strive to make your visits as quick and efficient as possible.
Inpatient Treatment
If your pet requires hospitalization, a detailed treatment plan will be provided to outline your pet's medical needs. The doctor and staff will thoroughly discuss our pet's illness and the expected course of treatment.
We require a deposit of 50% of your treatment plan cost prior to hospitalization. Please refer to our fees and financial assistance page to review our payment policies.
Payment Policy
We require full payment at the time that services are rendered. Pre-payment of office visits is expected for all Veterinary Emergency Hospital visits. This includes the hours of 6 pm-8 am Monday through Friday and Noon Saturday through 8 am Monday morning. If your pet needs to stay in the hospital, a deposit of 50% is expected for all non-elective services. At the end of treatment, payment in full is expected. For your convenience, we accept Visa, Master Card, Discover, American Express, Cash and Personal Checks.
